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Clari and Salesloft Merger: What's next for the Revenue Orchestration market?
The Clari-Salesloft merger represents one of the most significant salestech transactions in recent years, and an important milestone for revenue…
Aug 12
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Nicolas De Kouchkovsky
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Clari and Salesloft Merger: What's next for the Revenue Orchestration market?
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Capacity’s quiet buying spree
Capacity just raised over $90M, bringing total funding to $155M in equity and debt to date.
Aug 10
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Nicolas De Kouchkovsky
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Capacity’s quiet buying spree
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Salesforce and ServiceNow co-invest $1.5B in Genesys
Genesys announced a massive investment from Salesforce and ServiceNow.
Aug 6
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Nicolas De Kouchkovsky
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Salesforce and ServiceNow co-invest $1.5B in Genesys
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Five9 2Q25 Earnings: Unpacking the results and leadership changes
There’s plenty of news to discuss from Five9’s 2Q 2025 earnings call last week.
Aug 5
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Nicolas De Kouchkovsky
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Five9 2Q25 Earnings: Unpacking the results and leadership changes
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July 2025
Unpacking NiCE planned acquisition of Cognigy
NiCE’s planned acquisition of Cognigy, in a deal valuing the company at approximately $955M, isn’t just a game-changer for both companies; it’s a major…
Jul 28
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Nicolas De Kouchkovsky
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Unpacking NiCE planned acquisition of Cognigy
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RFP Automation deserves its own category
It’s time to make RFP Automation its own category.
Jul 24
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Nicolas De Kouchkovsky
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RFP Automation deserves its own category
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The quest to unify the revenue data layer
Clay has grown into a defining force in the market.
Jul 20
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Nicolas De Kouchkovsky
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The quest to unify the revenue data layer
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June 2025
Ignore customers' jobs-to-be-done at your peril: Why most self-service still disappoints
Customer self-service represents one of AI's most compelling use cases.
Jun 30
•
Nicolas De Kouchkovsky
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Ignore customers' jobs-to-be-done at your peril: Why most self-service still disappoints
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AI Agents: creating new categories or redefining the old?
I've been revisiting the CX and SalesTech landscapes.
Jun 24
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Nicolas De Kouchkovsky
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AI Agents: creating new categories or redefining the old?
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Musings from NiCE Interactions 2025
Last week, I attended my first NiCE Interactions in Las Vegas.
Jun 22
•
Nicolas De Kouchkovsky
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Musings from NiCE Interactions 2025
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Pega’s contrarian take on Agentic AI
Two contrarian points of view from PegaWorld last week stuck with me
Jun 11
•
Nicolas De Kouchkovsky
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Pega’s contrarian take on Agentic AI
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Five9 introduces its Agentic CX AI platform
Five9 today introduced its Agentic CX AI platform, advancing its ambition to lead the transformation of customer experience with trusted AI.
Jun 10
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Nicolas De Kouchkovsky
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Five9 introduces its Agentic CX AI platform
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