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TTEC Digital explores strategic options as the contact center channel evolves
TTEC announced last week that it is exploring strategic options for its TTEC Digital business.
Aug 19
•
Nicolas De Kouchkovsky
1
Unpacking the Revenue Blueprint part 2: Defining and prioritizing target accounts and buyers
In this second installment, I continue unpacking my new Revenue Blueprint, double-clicking on two critical jobs-to-be-done:
Aug 10
•
Nicolas De Kouchkovsky
2
Five9 Q2 2026: A new strategy takes shape
Five9’s Q2 results offer another valuable perspective on the CX market, while providing an important six-month checkpoint for new CEO Amit Mathradas as…
Aug 8
•
Nicolas De Kouchkovsky
Omilia raises $67M in Series B funding
Things continue to accelerate in the Conversational AI market.
Aug 7
•
Nicolas De Kouchkovsky
Yellow.ai goes public with a bold BPO transformation strategy
Interesting development in the conversational AI space.
Aug 4
•
Nicolas De Kouchkovsky
1
July 2026
Zoom acquires Common Room: A new SalesTech consolidator emerges
Earlier this month, Zoom made a bold move by acquiring sales intelligence specialist Common Room.
Jul 28
•
Nicolas De Kouchkovsky
Musings from Verint Engage, 2026
Verint held its annual customer and partner conference, Engage, in June.
Jul 7
•
Nicolas De Kouchkovsky
HubSpot acquires Warmly,
Founded seven years ago, Warmly, has reached $7.5M ARR with 400 customers.
Jul 2
•
Nicolas De Kouchkovsky
1
Genesys’ acquisition of Pinkfish signals a deeper move into CX workflow automation
Genesys announced it is acquiring Pinkfish.
Jul 1
•
Nicolas De Kouchkovsky
June 2026
Are contact center jobs heading to zero?
AI-related layoffs and workforce reductions continue to dominate headlines, with contact center employment often cited as being most exposed to…
Jun 28
•
Nicolas De Kouchkovsky
Musings from NiCE World 2026
NiCE held its annual conference in Orlando earlier this month.
Jun 20
•
Nicolas De Kouchkovsky
Musings from Outreach Unleash 2026
Outreach held its annual user conference, Unleash, in early June
Jun 12
•
Nicolas De Kouchkovsky
1
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