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Musings from TP Immersive 2026
I attended the TP Immersive conference earlier in May.
May 21
•
Nicolas De Kouchkovsky
1
Musings from Twilio Analyst Summit and Signal Conference 2026
On the heels of its 1Q26 earnings call, Twilio hosted its Analyst Summit and Signal conference, where it unveiled new products alongside a new…
May 11
•
Nicolas De Kouchkovsky
AWS acquires NLX
On April 23, AWS acquired NLX, and for a company with a strong build DNA, any acquisition is intriguing.
May 3
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Nicolas De Kouchkovsky
AWS bets on agentic business solutions, launches the Amazon Connect portfolio
At its What’s Next with AWS event, the cloud hyperscaler made several announcements, including a particularly ambitious one: the expansion of Amazon…
May 1
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Nicolas De Kouchkovsky
1
April 2026
Designing your revenue stack in the age of Agentic AI: A new blueprint
11 years ago, I created an Inside Sales Technology Landscape.
Apr 29
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Nicolas De Kouchkovsky
3
SoundHound AI acquires LivePerson
SoundHound AI announced earlier this week its acquisition of LivePerson.
Apr 24
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Nicolas De Kouchkovsky
Apollo acquires Pocus: Why scoring is hot again
Last month, Apollo announced its acquisition of Pocus.
Apr 8
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Nicolas De Kouchkovsky
1
March 2026
2025: The year Conversational AI challengers broke through the $100M glass ceiling
2025 marked a pivotal shift for customer-facing conversational AI (CAI).
Mar 27
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Nicolas De Kouchkovsky
Stop blaming AI for layoffs. AI washing is killing the conversation
This article will be controversial.
Mar 20
•
Nicolas De Kouchkovsky
1
Unpacking Salesforce's Agentforce Contact Center announcement
Salesforce Agentforce Contact Center announcement marks an industry-defining moment.
Mar 18
•
Nicolas De Kouchkovsky
3
From Voice AI to Conversational AI: ElevenLabs moves up the value chain
ElevenLabs has quickly become one of the most talked-about players in voice AI.
Mar 17
•
Nicolas De Kouchkovsky
1
Zendesk continues its AI build-out
While Salesforce captured attention with its Agentforce Contact Center announcement at Enterprise Connect, Zendesk announced its 7th acquisition…
Mar 14
•
Nicolas De Kouchkovsky
3
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