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Learnings from the 8th edition of the CX landscape
A little present before Christmas: the 8th edition of the CX landscape is out.
Dec 20
•
Nicolas De Kouchkovsky
Salesforce is acquiring Qualified
Salesforce is acquiring Qualified.
Dec 18
•
Nicolas De Kouchkovsky
November 2025
The essential building blocks of a B2C sales system
In part one, we explored why modernizing sales operations has become a top priority for B2C businesses.
Nov 30
•
Nicolas De Kouchkovsky
The dawn of B2C sales solutions
In customer engagement, B2C sales stands as an outlier.
Nov 26
•
Nicolas De Kouchkovsky
Musings from Five9 CX Summit 2025
Five9 held its CX Summit last week in Nashville, introducing three new products.
Nov 25
•
Nicolas De Kouchkovsky
RingCentral’s 3Q25 earnings call hints at market inflection points
Two interesting takeaways from RingCentral‘s 3Q25 earnings call:
Nov 15
•
Nicolas De Kouchkovsky
Learning from the 11th edition of the SalesTech landscape
I’m excited to release the latest update of my SalesTech landscape.
Nov 12
•
Nicolas De Kouchkovsky
October 2025
Musings from Crescendo Live 2025
The debate over the optimal model for driving AI adoption has taken a prominent place in every CX conversation.
Oct 28
•
Nicolas De Kouchkovsky
Musings from Gong Celebrate'25
Last week at Celebrate, Gong unveiled several new capabilities in its Revenue AI Platform, now rebranded as the AI Operating System for Revenue Teams.
Oct 22
•
Nicolas De Kouchkovsky
Musings from Dreamforce 2025
One year after introducing Agentforce and executing a remarkable pivot, Dreamforce offered the perfect opportunity to take stock of Salesforce’s…
Oct 16
•
Nicolas De Kouchkovsky
Musings from NiCE Analyst Summit 2025
I attended the NiCE Industry Analyst Conference.
Oct 16
•
Nicolas De Kouchkovsky
Musings from Pioneer 2025 on Intercom’s Fin
Continuing my series on this month’s event takeaways, I turn to Intercom’s Pioneer and the insights shared around Fin.
Oct 10
•
Nicolas De Kouchkovsky
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