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Musings from Crescendo Live 2025
The debate over the optimal model for driving AI adoption has taken a prominent place in every CX conversation.
Oct 28
•
Nicolas De Kouchkovsky
Musings from Gong Celebrate'25
Last week at Celebrate, Gong unveiled several new capabilities in its Revenue AI Platform, now rebranded as the AI Operating System for Revenue Teams.
Oct 22
•
Nicolas De Kouchkovsky
Musings from Dreamforce 2025
One year after introducing Agentforce and executing a remarkable pivot, Dreamforce offered the perfect opportunity to take stock of Salesforce’s…
Oct 16
•
Nicolas De Kouchkovsky
Musings from Pioneer 2025 on Intercom’s Fin
Continuing my series on this month’s event takeaways, I turn to Intercom’s Pioneer and the insights shared around Fin.
Oct 10
•
Nicolas De Kouchkovsky
Making Sense of the Conversational AI Mayhem
650. That’s the staggering number of companies offering conversational AI solutions for sales and service.
Oct 9
•
Nicolas De Kouchkovsky
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Musings from Zendesk AI Summit 2025
There’s been no shortage of CX events this month.
Oct 8
•
Nicolas De Kouchkovsky
The rise of AI-Native CRM
I confess that I’ve grown weary of products being prefixed with ‘AI’.
Oct 6
•
Nicolas De Kouchkovsky
September 2025
Musing from the 2025 Five9 Analyst Summit
Two weeks ago, Five9 hosted its annual Industry Analyst Summit in Cabo.
Sep 24
•
Nicolas De Kouchkovsky
Musings from HubSpot Inbound 2025
HubSpot hosted its annual Inbound conference in San Francisco last month.
Sep 18
•
Nicolas De Kouchkovsky
Should software vendors ditch seat-based pricing?
Last month at the KeyBanc/Mosaic Summit, one theme dominated my conversations with investors: the shift from legacy SaaS per-seat pricing to…
Sep 16
•
Nicolas De Kouchkovsky
Musings from Verint Engage 2025
In early September, Verint held its annual user conference and partner summit in Orlando.
Sep 10
•
Nicolas De Kouchkovsky
Sierra’s strong growth signals a new era of maturity in Conversational AI
Sierra, the stealthy conversational AI and AI OS company founded by Bret Taylor, former Salesforce co-CEO and OpenAI board member, is raising another…
Sep 4
•
Nicolas De Kouchkovsky
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