Archive - CaCube

2025: The year Conversational AI challengers broke through the $100M glass ceiling

2025 marked a pivotal shift for customer-facing conversational AI (CAI).

Mar 27 • Nicolas De Kouchkovsky

Stop blaming AI for layoffs. AI washing is killing the conversation

This article will be controversial.

Mar 20 • Nicolas De Kouchkovsky

Unpacking Salesforce's Agentforce Contact Center announcement

Salesforce Agentforce Contact Center announcement marks an industry-defining moment.

Mar 18 • Nicolas De Kouchkovsky

From Voice AI to Conversational AI: ElevenLabs moves up the value chain

ElevenLabs has quickly become one of the most talked-about players in voice AI.

Mar 17 • Nicolas De Kouchkovsky

Zendesk continues its AI build-out

While Salesforce captured attention with its Agentforce Contact Center announcement at Enterprise Connect, Zendesk announced its 7th acquisition…

Mar 14 • Nicolas De Kouchkovsky

Musings from RingCentral Analyst Summit 2026

On the heels of its fourth-quarter earnings, RingCentral hosted its industry analyst summit last week.

Mar 5 • Nicolas De Kouchkovsky

February 2026

Taking stock: How CX mega players are faring in the AI revenue race

This week, Salesforce’s call wrapped up the Q4 and full-year 2025 reporting season.

Feb 26 • Nicolas De Kouchkovsky

Musings from Medallia Experience 2026

Last week, Medallia held its Experience user conference.

Feb 22 • Nicolas De Kouchkovsky

TitanX acquires FrontSpin to advance its phone intent vision

FrontSpin announced it was joining TitanX.

Feb 21 • Nicolas De Kouchkovsky

Salesforce acquires Momentum

Salesforce has acquired Momentum, a salestech company, to extend its Agentforce platform.

Feb 19 • Nicolas De Kouchkovsky

Beyond the demo: The new playbook for AI success

I continue to reflect on last year’s learnings, and today I want to discuss the evolving role of pilots.

Feb 17 • Nicolas De Kouchkovsky

January 2026

Unpacking Apollo’s go-to-market platform

2025 marked a turning point for sales and revenue technology.

Jan 31 • Nicolas De Kouchkovsky

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