Subscribe
Sign in
Home
CX insights
SalesTech
GTM
Spotlight
Archive
About
Latest
Top
Discussions
HubSpot acquires Warmly,
Founded seven years ago, Warmly, has reached $7.5M ARR with 400 customers.
Jul 2
•
Nicolas De Kouchkovsky
1
Genesys’ acquisition of Pinkfish signals a deeper move into CX workflow automation
Genesys announced it is acquiring Pinkfish.
Jul 1
•
Nicolas De Kouchkovsky
June 2026
Are contact center jobs heading to zero?
AI-related layoffs and workforce reductions continue to dominate headlines, with contact center employment often cited as being most exposed to…
Jun 28
•
Nicolas De Kouchkovsky
Musings from NiCE World 2026
NiCE held its annual conference in Orlando earlier this month.
Jun 20
•
Nicolas De Kouchkovsky
Musings from Outreach Unleash 2026
Outreach held its annual user conference, Unleash, in early June
Jun 12
•
Nicolas De Kouchkovsky
1
Meta gets serious about business messaging
Meta held its 2026 Conversations messaging conference in London earlier this month and made several significant announcements about its business…
Jun 8
•
Nicolas De Kouchkovsky
Unpacking the Revenue Blueprint part 1: Systems of record and the agentic layer
Earlier this month, I published a new revenue technology blueprint.
Jun 3
•
Nicolas De Kouchkovsky
May 2026
Musings from Zendesk Relate 2026
Last week, Zendesk held its annual user conference, Relate, alongside an Analyst Day.
May 25
•
Nicolas De Kouchkovsky
Musings from TP Immersive 2026
I attended the TP Immersive conference earlier in May.
May 21
•
Nicolas De Kouchkovsky
1
Musings from Twilio Analyst Summit and Signal Conference 2026
On the heels of its 1Q26 earnings call, Twilio hosted its Analyst Summit and Signal conference, where it unveiled new products alongside a new…
May 11
•
Nicolas De Kouchkovsky
AWS acquires NLX
On April 23, AWS acquired NLX, and for a company with a strong build DNA, any acquisition is intriguing.
May 3
•
Nicolas De Kouchkovsky
AWS bets on agentic business solutions, launches the Amazon Connect portfolio
At its What’s Next with AWS event, the cloud hyperscaler made several announcements, including a particularly ambitious one: the expansion of Amazon…
May 1
•
Nicolas De Kouchkovsky
1
This site requires JavaScript to run correctly. Please
turn on JavaScript
or unblock scripts
