Archive - CaCube

Is This Customer Support Automation's Watershed Moment?

What do DevRev, Decagon, Maven AGI, Neuron7.ai, Pylon, and Parloa have in common?

Oct 17 •

Nicolas De Kouchkovsky

Taking stock of Zoom's continued AI and CX progress after Zoomtopia 2024

Zoom recently held its annual Zoomtopia event.

Oct 10 •

Nicolas De Kouchkovsky

Unpacking Salesforce's AgentForce announcement

I have to say, Salesforce's AgentForce announcement impressed me.

Oct 4 •

Nicolas De Kouchkovsky

Musing from Enterprise Connect AI

Enterprise Connect held an AI-focused event earlier this week in Santa Clara, and I was able to attend this inaugural event yesterday.

Oct 2 •

Nicolas De Kouchkovsky

September 2024

IntentCX: T-Mobile's next-gen AI platform challenges CX paradigms

T-Mobile's recent announcement of teaming up with OpenAI to develop IntentCX, its in-house virtual agent, is noteworthy for several reasons:

Sep 27 •

Nicolas De Kouchkovsky

AI Trust Gap: Consumers wary of AI for customer service

Gartner finds an alarming lack of consumer confidence in AI for customer service, which can derail self-service adoption efforts.

Sep 25 •

Nicolas De Kouchkovsky

Disruptive ambitions: Sprinklr's quest to reshape the front-office

After making strides in the CCaaS market, Sprinklr is looking to disrupt the broader front office.

Sep 22 •

Nicolas De Kouchkovsky

Digital channels: A reality check

Sep 14 •

Nicolas De Kouchkovsky

Learnings from the 10th edition of the SalesTech landscape

I am beyond thrilled to share the latest salestech technology landscape.

Sep 10 •

Nicolas De Kouchkovsky

August 2024

Klarna continues to drop bombshells on AI's disruptive potential

In early 2024, Klarna unveiled that its AI customer service assistant became capable of handling 2/3 of all customer chats, effectively replacing 700…

Aug 29 •

Nicolas De Kouchkovsky

Salesforce moves full speed ahead with autonomous agents

Last month, Salesforce announced Einstein Service Agent, an autonomous customer service agent that promises to eliminate the need to preprogram every…

Aug 23 •

Nicolas De Kouchkovsky

The White House launches Time is Money governmentwide effort

The white house has launched an initiative aimed at eliminating the daily frustrations plaguing American consumers.

Aug 14 •

Nicolas De Kouchkovsky

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