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Musings from Verint Engage 2025
In early September, Verint held its annual user conference and partner summit in Orlando.
Sep 30
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Nicolas De Kouchkovsky
Musings from TP Industry Analyst Summit 2025
TP hosted an Industry Analyst Summit in late August at its Santa Clara TP Innovation Experience Center (TIEC).
Sep 13
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Nicolas De Kouchkovsky
1
Capacity’s quiet buying spree
Capacity just raised over $90M, bringing total funding to $155M in equity and debt to date.
Aug 10
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Nicolas De Kouchkovsky
Musings from NiCE Interactions 2025
Last week, I attended my first NiCE Interactions in Las Vegas.
Jun 22
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Nicolas De Kouchkovsky
1
OpenAI enters the SalesTech space with the launch of ChatGPT Record
This week, OpenAI officially enters the SalesTech space with the launch of ChatGPT Record.
Jun 6
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Nicolas De Kouchkovsky
Musings from Medallia Experience 2025
The Medallia Experience conference late last month offered a snapshot of an industry in transition.
Apr 15
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Nicolas De Kouchkovsky
Musings from Zendesk Relate 2025
Zendesk's Relate user conference last week marked an important milestone for the company.
Apr 3
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Nicolas De Kouchkovsky
Google CCAI returns to the forefront
In the past few weeks, Google made two notable announcements in the CX space: a major expansion of its strategic partnership with Salesforce and the…
Mar 22
•
Nicolas De Kouchkovsky
Musings from Twilio 2025 Investor Day
Twilio hosted an investor conference 10 days ago, offering highly insightful takeaways.
Jan 31
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Nicolas De Kouchkovsky
Musings from Outreach Explore 2024
Outreach hosted its Explore product showcase, the company's first major appearance under new CEO Abhijit Mitra, who succeeded founder and industry icon…
Dec 28, 2024
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Nicolas De Kouchkovsky
Musings from AWS re:Invent 2024
AWS re:Invent event earlier this month served as my annual checkpoint to assess Amazon Connect and AWS's progress in the contact center space.
Dec 26, 2024
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Nicolas De Kouchkovsky
Uniphore acquires ActionIQ and Infoworks
Earlier this month, Uniphore made 2 acquisitions critical to fulfilling its enterprise AI platform ambitions.
Dec 14, 2024
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Nicolas De Kouchkovsky
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