market landscape

Is this Customer Support Automation's watershed moment?

What do DevRev, Decagon, Maven AGI, Neuron7.ai, Pylon, and Parloa have in common?

Oct 17, 2024 •

Nicolas De Kouchkovsky

Learnings from the 10th edition of the SalesTech landscape

I am beyond thrilled to share the latest salestech technology landscape.

Sep 10, 2024 •

Nicolas De Kouchkovsky

CX market landscape, 7th edition

I am thrilled to share the 7th edition of the CX landscape!

Jul 12, 2024 •

Nicolas De Kouchkovsky

The rise of Autonomous Sales Agents

Tomasz Tunguz's recent article on the emerging selling agents category was both timely and insightful.

Apr 20, 2024 •

Nicolas De Kouchkovsky

Consider your contact center desktop options

Up until recently, most contact centers either used the customer relationship management (CRM) application for agent desktops or relied on the embedded…

Jan 18, 2024 •

Nicolas De Kouchkovsky

SalesTech market landscape, 9th edition

I'm thrilled to announce the release of the 9th edition of my SalesTech landscape.

Jul 1, 2023 •

Nicolas De Kouchkovsky

CX market landscape, 6th edition

And here we go, version 6 of my customer interaction management - or should I say CX - landscape.

May 22, 2023 •

Nicolas De Kouchkovsky

CDP: what a difference a year makes!

I thought that 2022 would mark the expansion of customer data platforms (CDPs) from their early marketing and commerce use cases into sales and service.

Jan 12, 2023 •

Nicolas De Kouchkovsky

CPaaS: A fast-growing market in a crowded space

The rapid growth of cloud players in the business communications space has stolen headlines lately.

Jun 15, 2021 •

Nicolas De Kouchkovsky

The rebirth of interaction management?

The volume of news about the Contact Center industry has reached an all-time high lately.

Oct 17, 2016 •

Nicolas De Kouchkovsky

The evolving customer interaction management landscape

The customer economy has propelled the customer experience and digital transformation to the top of the enterprise’s agendas.

Oct 3, 2016 •

Nicolas De Kouchkovsky

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