market landscape

2025: The year Conversational AI challengers broke through the $100M glass ceiling

2025 marked a pivotal shift for customer-facing conversational AI (CAI).

Mar 27 • Nicolas De Kouchkovsky

Learnings from the 8th edition of the CX landscape

A little present before Christmas: the 8th edition of the CX landscape is out.

Dec 20, 2025 • Nicolas De Kouchkovsky

Learning from the 11th edition of the SalesTech landscape

I’m excited to release the latest update of my SalesTech landscape.

Nov 12, 2025 • Nicolas De Kouchkovsky

The rise of AI-Native CRM

I confess that I’ve grown weary of products being prefixed with ‘AI’.

Oct 6, 2025 • Nicolas De Kouchkovsky

RFP Automation deserves its own category

It’s time to make RFP Automation its own category.

Jul 24, 2025 • Nicolas De Kouchkovsky

The quest to unify the revenue data layer

Clay has grown into a defining force in the market.

Jul 20, 2025 • Nicolas De Kouchkovsky

AI Agents: creating new categories or redefining the old?

I've been revisiting the CX and SalesTech landscapes.

Jun 24, 2025 • Nicolas De Kouchkovsky

Is this Customer Support Automation's watershed moment?

What do DevRev, Decagon, Maven AGI, Neuron7.ai, Pylon, and Parloa have in common?

Oct 17, 2024 • Nicolas De Kouchkovsky

Learnings from the 10th edition of the SalesTech landscape

I am beyond thrilled to share the latest salestech technology landscape.

Sep 10, 2024 • Nicolas De Kouchkovsky

CX market landscape, 7th edition

I am thrilled to share the 7th edition of the CX landscape!

Jul 12, 2024 • Nicolas De Kouchkovsky

The rise of Autonomous Sales Agents

Tomasz Tunguz's recent article on the emerging selling agents category was both timely and insightful.

Apr 20, 2024 • Nicolas De Kouchkovsky

Consider your contact center desktop options

Up until recently, most contact centers either used the customer relationship management (CRM) application for agent desktops or relied on the embedded…

Jan 18, 2024 • Nicolas De Kouchkovsky

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