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cx landscape
CX market landscape, 7th edition
I am thrilled to share the 7th edition of the CX landscape!
Jul 12, 2024
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Nicolas De Kouchkovsky
CX market landscape, 6th edition
And here we go, version 6 of my customer interaction management - or should I say CX - landscape.
May 22, 2023
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Nicolas De Kouchkovsky
The rebirth of interaction management?
The volume of news about the Contact Center industry has reached an all-time high lately.
Oct 17, 2016
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Nicolas De Kouchkovsky
The evolving customer interaction management landscape
The customer economy has propelled the customer experience and digital transformation to the top of the enterprise’s agendas.
Oct 3, 2016
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Nicolas De Kouchkovsky
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