cx landscape

Making Sense of the Conversational AI Mayhem

650. That’s the staggering number of companies offering conversational AI solutions for sales and service.

Oct 9 • Nicolas De Kouchkovsky

CX market landscape, 7th edition

I am thrilled to share the 7th edition of the CX landscape!

Jul 12, 2024 • Nicolas De Kouchkovsky

CX market landscape, 6th edition

And here we go, version 6 of my customer interaction management - or should I say CX - landscape.

May 22, 2023 • Nicolas De Kouchkovsky

The rebirth of interaction management?

The volume of news about the Contact Center industry has reached an all-time high lately.

Oct 17, 2016 • Nicolas De Kouchkovsky

The evolving customer interaction management landscape

The customer economy has propelled the customer experience and digital transformation to the top of the enterprise’s agendas.

Oct 3, 2016 • Nicolas De Kouchkovsky

#nojs-banner { position: fixed; bottom: 0; left: 0; padding: 16px 16px 16px 32px; width: 100%; box-sizing: border-box; background: red; color: white; font-family: -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; line-height: 13px; } #nojs-banner a { color: inherit; text-decoration: underline; } This site requires JavaScript to run correctly. Please turn on JavaScript or unblock scripts