Musings from NiCE Industry Analyst Summit 2026
NiCE has been unveiling a steady stream of new products and capabilities, each addressing a different aspect of customer operations. Taken together, they provide a glimpse of what its next-generation CX platform could look like and how the company intends to position itself in an agentic world.
Musings from Five9 Analyst Summit 2026
Five9's Analyst Summit offered a unique opportunity to meet its new executive team and hear how it intends to drive the business forward, bringing fresh perspectives from outside the traditional contact center industry.
Zoom unveils Revenue OS
Zoom is expanding its platform steadily, moving well beyond its communications roots into sales engagement, buyer intelligence, and revenue orchestration. With Revenue OS, it is making a major entrance in the race to consolidate the fragmented B2B sales stack, challenging established SalesTech players from an unexpected position.
Musings from ApolloNext 2026
Apollo continues to broaden its reach across the sales and marketing stack, moving well beyond its origins in sales intelligence. Its latest announcements illustrate how the company is connecting data, intelligence, and execution to build an increasingly comprehensive GTM platform.