CX & SalesTech Spotlight: November 2025 highlights
Monthly highlights from the CX and SalesTech space
Learning from the 11th edition of the SalesTech landscape
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This year's SalesTech Landscape was harder than ever to assemble, thanks to rampant agent "washing." The vendor count appears flat, but that masks unprecedented turbulence: newcomers flooding in while exits and consolidations mount.
The dawn of B2C sales solutions
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The long-underserved segment of B2C sales is finally getting the technology it deserves. This two-part series explores the influx of purpose-built solutions and the building blocks of a modern B2C sales system.
RingCentral’s 3Q25 earnings call hints at market inflection points
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RingCentral’s latest earnings call highlights an important trend: customer communications are moving beyond contact centers. AI is helping businesses deliver on the long-elusive promise of unified experiences that cross traditional department lines.