CX & SalesTech Spotlight: June 2026 highlights
Monthly highlights from the CX and SalesTech space
Are contact center jobs heading to zero?
Predictions of massive AI-driven job losses in contact centers are stealing the headlines, overshadowing the more important question: how will the contact center evolve into broader customer-facing operations, and how should workforce roles evolve alongside it?
Unpacking the Revenue Blueprint part 1: Systems of record and the agentic layer
Building on my Revenue Blueprint released in May, which outlined the shift toward an integrated revenue stack across sales and marketing and the rise of the agentic world, this first article unpacks how systems of record are being reshaped by an emerging context and agentic layer.
Musings from Outreach Unleash 2026
Outreach Unleash 2026 highlighted how far the company has progressed on its journey toward an integrated platform for B2B sales and revenue execution. This analysis explores how its latest AI, data, and orchestration capabilities fit into my newly minted Revenue Blueprint.