CX & SalesTech Spotlight: April 2026 highlights
Monthly highlights from the CX and SalesTech space
Designing your revenue stack in the age of Agentic AI: A new blueprint
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I spent the last five months analyzing the offerings and architectures of leading and emerging sales tech platforms. The result is a new blueprint for designing a revenue stack in the age of agentic AI.
AWS bets on agentic business solutions, launches the Amazon Connect portfolio
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AWS is pushing beyond infrastructure into business solutions with its Amazon Connect portfolio, using agentic AI to carve out new entry points into application software markets.
SoundHound AI acquires LivePerson
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SoundHound’s acquisition of LivePerson marks a milestone for the CX and conversational AI markets. It also signals intensifying M&A activity and an accelerating wave of consolidation.