1 Comment
User's avatar
Nicolas De Kouchkovsky's avatar

On the Q4 2025 earnings call (May 2025), Chief Financial and Operations Officer Robin Washington offered a progress update.

AgentForce handled 750,000 cases last quarter and is on track to surpass 1 million this quarter, driving a 7% year-over-year drop in support volume.

She added that 500 customer service employees are being reassigned to data and AI-related roles, a shift expected to save $50 million.

It’s a striking—and frankly unsettling—example of just how fast AI is reshaping customer support.

Expand full comment