Musings from Twilio Analyst Summit and Signal Conference 2026
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Twilio's Signal conference and Analyst Summit showcased its turnaround and marked the opening of its next act: repositioning as the infrastructure layer for AI-driven customer engagement.
Musings from Zendesk Relate 2026
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At its annual Relate user conference, Zendesk took stock of the eight acquisitions made over recent years and showcased the holistic customer service suite it has assembled, with AI at its core.
Musings from TP Immersive 2026
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At TP Immersive, discussions made one shift clear: the future of customer operations hinges on a tight integration of AI and human workforces. Under a new CEO, the company is actively retooling around agentic platforms and outcome-based models to position itself at the forefront of this shift.