Unpacking the Revenue Blueprint part 2: Defining and prioritizing target accounts and buyers
Revenue teams continue to grapple with consolidating and simplifying their fragmented tech stack while building a more data-driven foundation for growth. This second installment of the Revenue Blueprint series explores the building blocks for turning account, contact, and signal data into a rich, connected, continuously refreshed dataset for better prioritization and action.
Five9 Q2 2026: A new strategy takes shape
Five9's latest results offer more than a quarterly performance update: they provide an early read on how a major CCaaS player is adapting to a market increasingly shaped by AI and broader enterprise CX ambitions. The strategy taking shape also raises interesting questions about where the contact center category is heading.
Musings from KeyBanc Technology Leadership Forum
The AI narrative is running into some inconvenient realities, from data center constraints and inference economics to the limits of fully agentic workflows. Reflections from the KeyBanc Technology Leadership Forum suggest that scaling AI may require more careful choices about architecture, economics, and where reasoning actually adds value.