Through a couple of recent projects, I had the opportunity to look at the contact center stacks of several very large operations—by large, I mean anywhere from several thousand to tens of thousands of agents.
Working with BPOs taught me that designing for high-frequency, repetitive use requires a different approach: It’s not so much about the look and feel—it’s about distilling critical information onto a single, above-the-fold screen. No tabs. No scrolling. Information always in the same place. Built for speed
Working with BPOs taught me that designing for high-frequency, repetitive use requires a different approach: It’s not so much about the look and feel—it’s about distilling critical information onto a single, above-the-fold screen. No tabs. No scrolling. Information always in the same place. Built for speed