Uniphore acquires ActionIQ and Infoworks

Earlier this month, Uniphore made 2 acquisitions critical to fulfilling its enterprise AI platform ambitions. They also showcase the data orchestration technology needed to deliver on AI's promise.

ActionIQ, a Customer Data Platform (CDP) provider, was named a leader in Forrester's Wave for B2C CDPs and a visionary in Gartner's Magic Quadrant for CDPs. Its acquisition underscores the headwinds the CDP market has recently faced.

Infoworks.io offers software that simplifies cloud data migration and operations, featuring AI data agents that can discover, catalog, and clean enterprise data.

Uniphore is leveraging these acquisitions to strengthen the data layer of its reference architecture, positioning itself as a Zero Data AI Cloud. This highlights its ability to consolidate and process data from various sources without moving it into its own repository.

Uniphore has been rather acquisitive, having already acquired 5 companies: Red Box (recording), Hexagone (behavioral insights), Colabo (knowledge extraction), Jacada (contact center automation), and Emotion Research Lab (emotional insights).

The company also plans to leverage these acquisitions to help accelerate the transition of AI implementations from proof-of-concept to full production and scaling—a key challenge in AI adoption.

The rapid evolution of Uniphore's platform illustrates how quickly AI providers are adapting to the non-stop pace of technological breakthroughs in AI.