In August 2016, Twilio dropped a mini bomb in the Contact Center space announcing that ING Bank, one of the largest financial institutions in the world would replace its 17 separate legacy call center systems with one global solution built on its APIs.
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New kids on the block in the CX space: Twilio…
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In August 2016, Twilio dropped a mini bomb in the Contact Center space announcing that ING Bank, one of the largest financial institutions in the world would replace its 17 separate legacy call center systems with one global solution built on its APIs.