ElevenLabs has quickly become one of the most talked-about players in voice AI. The company recently reported ending 2025 with more than $330M in annual recurring revenue (ARR).
Mati Staniszewski, the company’s founder, has candidly predicted the commoditization of voice AI and outlined how the company is moving up the value chain.
His January keynote at the London company event provided clear insights into their current initiatives.
The company now offers ElevenLabs Agents, a platform to build, deploy, and monitor AI agents. It includes a template for support.
The keynote demo showcased a customer service scenario where a voice AI agent assisted a rapidly growing new business owner on behalf of a government agency. The experience used natural voice and real-time interaction—ElevenLabs’ core strength—but went further. It was secure: the agent verified identity with a time-limited code before sharing sensitive information. It enabled seamless transfer to a human with full context. It demonstrated proactive engagement, with the agent calling the business owner about a startup grant, and personalization, referencing previously shared growth plans. It operated across multiple channels, including WhatsApp, web, text, and phone.
As with any AI demo, it shows well; production deployments are the real test. Three companies showcased their CX agent deployments using its platform: Klarna’s voice agents delivering first-line phone support to its 35 million US customers, Deliveroo’s agents supporting rider onboarding and restaurant setup, and Deutsche Telekom’s agents managing support inquiries via app and phone.
Eleven Labs also highlighted internal use cases, including two focused on sales: an SDR agent nurturing and qualifying leads, and an events agent following up with attendees for feedback.
ElevenLabs built its name on voice AI. It’s now a conversational AI player to watch.