CX & SalesTech Spotlight: October 2024 highlights

Nov 05, 2024

Unpacking Salesforce's AgentForce announcement

Oct 4

Salesforce's masterminded AgentForce announcement is, without a doubt, one of the highlights of last month. Mobilizing 4,000 developers, the company is taking the offensive in the AI arena. This announcement has also shifted market attention toward AI agents and systems that can combine multiple AI models and techniques to drive outcomes...

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CX insights

Is this Customer Support Automation's watershed moment?

Nicolas De Kouchkovsky

Oct 17

Is this Customer Support Automation's watershed moment?

Customer service is consistently cited as one of AI's most promising use cases. Yet, organizations struggle to demonstrate results and scale their pilots. In this context, customer support automation stands out as a bright spot, attracting a wave of new entrants and significant VC funding...

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CX insights

Genesys is filing for IPO

Nicolas De Kouchkovsky

Oct 29

Genesys is confidentially filing for a potential IPO. A decade after being taken private, the company is now poised for a well-deserved public debut. With Cloud ARR reaching $1.6B—up 35% YoY—and total revenue likely surpassing $2.3B, this IPO is set to be a standout in a slow IPO market...

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CX & SalesTech Spotlight: October 2024 highlights

Unpacking Salesforce's AgentForce announcement

Is this Customer Support Automation's watershed moment?

Genesys is filing for IPO

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