Share this postCaCubeCX & SalesTech Spotlight: November 2024 highlightsCopy linkFacebookEmailNotesMoreSpotlightCX & SalesTech Spotlight: November 2024 highlightsMonthly highlights from the CX and SalesTech spaceNicolas De KouchkovskyDec 13, 2024Share this postCaCubeCX & SalesTech Spotlight: November 2024 highlightsCopy linkFacebookEmailNotesMoreShareSalesTechThe Waterfall Data Enrichment ParadoxNicolas De Kouchkovsky·November 14, 2024A growing number of businesses are turning to multi-sourcing their sales intelligence data. Waterfall data enrichment remains the most popular approach, but its logic warrants some questioning. Read full storyCX insightsCisco reasserts its position in the contact center marketNicolas De Kouchkovsky·November 9, 2024Cisco WebexOne provided an opportunity to take stock of Cisco's contact center offering. The company appears reenergized, demonstrating newfound assertiveness in the space. It also announced its AI agent solution. Read full storyCX insightsBeyond the dots: A critical look at Gartner's 2024 CCaaS Magic QuadrantNicolas De Kouchkovsky·November 1, 2024The 2024 Gartner CCaaS Magic Quadrant sparked an avalanche of comments and discussions. Naturally, I was eager to add my perspective to the conversation.Read full story
