CX & SalesTech Spotlight: march 2026 highlights
Monthly highlights from the CX and SalesTech space
2025: The year Conversational AI challengers broke through the $100M glass ceiling
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In 2025, a handful of pure-play conversational AI (CAI) vendors crossed the $100M ARR mark, not only breaking a long-elusive revenue barrier but also signaling a rapid acceleration in customer-facing AI adoption and category maturation.
Unpacking Salesforce's Agentforce Contact Center announcement
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Salesforce's Agentforce Contact Center announcement was among last month's most notable industry events. It's been 10+ years in the making. The move accelerates the erosion of traditional CCaaS vendor moats and shifts the center of gravity toward data platforms. What does it mean for buyers, partners, and competitors? We break it down.
Stop blaming AI for layoffs. AI washing is killing the conversation
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It’s time to end AI washing and move past blaming AI for recent layoffs, and focus on what’s next: how the workforce is/should be evolving and how we can best prepare for it.