CX & SalesTech Spotlight: January 2025 highlights
Monthly highlights from the CX and SalesTech space
AI Adoption: lessons from Five Star Call Centers’ journey
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I cherish every chance to sit with practitioners and hear firsthand what they’re doing. Five Star Call Centers' Joel Sylvester and John Coulter shared their AI journey, and the results speak for themselves.
Crafting your CX AI roadmap
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Last year, I dedicated a significant portion of my research to AI use cases and best practices to build a crawl-walk-run AI roadmap. I shared my key insights in this webinar with RingCentral.
Will Clay become a verb?
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Clay has become a mini phenomenon in SalesTech, now valued at over $1B after its latest fundraise. I explored the use cases and the approach driving its momentum.