Share this postCaCubeCX & SalesTech Spotlight: January 2025 highlightsCopy linkFacebookEmailNotesMoreSpotlightCX & SalesTech Spotlight: January 2025 highlightsMonthly highlights from the CX and SalesTech spaceNicolas De KouchkovskyFeb 08, 2025Share this postCaCubeCX & SalesTech Spotlight: January 2025 highlightsCopy linkFacebookEmailNotesMoreShareCX insightsAI Adoption: lessons from Five Star Call Centers’ journeyNicolas De Kouchkovsky·Jan 14I cherish every chance to sit with practitioners and hear firsthand what they’re doing. Five Star Call Centers' Joel Sylvester and John Coulter shared their AI journey, and the results speak for themselves.Read full storyCX insightsCrafting your CX AI roadmapNicolas De Kouchkovsky·Jan 31Last year, I dedicated a significant portion of my research to AI use cases and best practices to build a crawl-walk-run AI roadmap. I shared my key insights in this webinar with RingCentral.Read full storySalesTechWill Clay become a verb?Nicolas De Kouchkovsky·Jan 21Clay has become a mini phenomenon in SalesTech, now valued at over $1B after its latest fundraise. I explored the use cases and the approach driving its momentum.Read full story
